We are currently experiencing high volumes of sales. Items on backorder may take 2-6 weeks to ship. Visits by appointment only.

Who we are

We trade as:

Matclad Limited, Unit 51 Rhosddu Industrial Estate, Wrexham, Wales. LL114YL
Company Registration: 06876302
Our website is www.matclad.co.uk

What personal data we collect and why we collect it

Woocommerce

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, Office Staff, Administrators and Web Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

We accept payments using the third party gateway RBS Worldpay. No Credit/Debit card information is stored on our systems as all payment processing is performed by RBS Worldpays systems.

Please see RBS Worldpays Privacy Policy here

We will transmit and receive your personal data between systems in the event that you ‘Checkout’ an order.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

In order to process your order we collect the following personal data:

Billing Name, Telephone Number, Billing Address, Delivery Name, Telephone Number, Address, Agreement to our terms and conditions of sale, privacy policy and shipment information agreement, products you have ordered, the IP address and cookie information required by WooCommerce to function.

If you contact us using the ‘Contact Us‘ page or the form in the ‘Brick Calculator’ we collect the following information:

Name, Telephone Number, Email address, Message, Product currently being viewed, File Uploads attached to the contact submission along with IP address and any cookie information required by the ‘Ninja Forms Plugin’ in order for it to process and store the form submission.

If you use the forms on our ‘Installers‘ page the following fields are stored and sent to the third party you have contacted:

Name, Email, Telephone Number, Message, IP address and any cookies required by the ‘Ninja Forms Plugin’

You should contact the Third Party installer to request their privacy policy if you contact them using the forms on this page.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

By visiting our site the following cookies are stored on your computer if you click and agree to allowing our site to store cookies:

“buttonizer-first-visit”

This relates to the ‘Buttonizer Plugin’ and is purely a flag to show you have visited our pages at least once.

“tk_ai”

This is a Woocommerce state cookie to enable the ecommerce system to maintain state. It contains no personally identifiable information in normal conditions consisting of a key that enables the site to track your basket and other information you may have entered.

Google Analytics cookies are listed in the ‘Analytics’ section below.

Google analytics cookies are stored as a result of Matclad Limited using ‘Adwords’ and other google analytics products to help us track visitor metrics such as landing page, time spent on a page, etc.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Vimeo

Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.

If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.

For more information on how to handle user data, please refer to the Vimeo Privacy Policy at https://vimeo.com/privacy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

SoundCloud

On our pages, plugins of the SoundCloud social network (SoundCloud Limited, Berners House, 47-48 Berners Street, London W1T 3NF, UK) may be integrated. The SoundCloud plugins can be recognized by the SoundCloud logo on our site.

When you visit our site, a direct connection between your browser and the SoundCloud server is established via the plugin. This enables SoundCloud to receive information that you have visited our site from your IP address. If you click on the “Like” or “Share” buttons while you are logged into your SoundCloud account, you can link the content of our pages to your SoundCloud profile. This means that SoundCloud can associate visits to our pages with your user account. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it will be used by SoundCloud. For more information on SoundCloud’s privacy policy, please go to https://soundcloud.com/pages/privacy.

If you do not want SoundCloud to associate your visit to our site with your SoundCloud account, please log out of your SoundCloud account.

Analytics

Cookie: Google Analytics

Name: utma, _utmb, _utmc, _utmz

Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

More information: Click here for an overview of privacy at Google

By using our website, you agree that we can place these types of cookies on your device.

Who we share your data with

You information may be shared with other suppliers, hauliers or 3rd party companies where we need to communicate the details of your:

Name, Address(es), Telephone Number(s), Products Supplied, Drawings or images supplied to us by you, or other information you have provided Matclad either by email, telephone or by interacting with this site.

in order for us to provide services to you.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We keep your puschasing data for seven years after your last transaction with us.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

We send your relevant data to hauliers who require your information in order that they can deliver your orders to you.

We may occassionally send your data to our suppliers and other 3rd parties such as installers in order to provide services to you.

Your contact information

If you wish to request your personal information please send a letter of request to our office address as stated at the top of this privacy policy.

We will respond to requests within 30 days.

Additional information

How we protect your data

We update our website server and internal systems software to mitigate data disclosures due to software or hardware exploits leveraged against the systems.

We use 3rd party Anti-virus and malware software to mitigate system compromises.

What data breach procedures we have in place

In the event that we become aware of a data breach we will inform you by email.

What third parties we receive data from

We receive data from Google, Yoast, Experian.

What automated decision making and/or profiling we do with user data

We do not perform any profiling or automated decision making.

Industry regulatory disclosure requirements

We have no regulatory disclosure requirements.